Thursday, 18 August 2011

THE SAGA CONTINUES...




Brassai

The saga re the computer continues.... it arrived in very timely fashion, plugged straight in and I was up and running (Windows 7 Home) with reboot disc, drivers disc, another one for wireless network (no idea how to set it up or what to do, so I passed on that one) and I was a very happy bunny.

BUT... having listened to advice, I wasn't content to let well alone, and invested in Windows 7 Ultimate (£166 + postage, I might add) as  the theory was: if the Home bundle is good, the Ultimate has to be even better. NOT SO.

The Ultimate booted up - with gigantic icons, everything all over the place. I panicked, thought I'd done it wrong, or the 64-bit was too high powered for the machine - so I loaded up the 32-bit instead. Same result. More panic - then I realised I hadn't put in the drivers disc. This did work, but the icons were still rather large, although things seemed to be working. So I thought, Aha! That's what I did wrong the first time, so obviously I need to have the other disc - so uploaded the 64 bit disc again. So that's 3 times the machine was wiped.




Heading for a nervous decline... panic station ahead!
Yes, I reinstalled the drivers. Yes, the screen was better (although the icons were still huge). Then I tried to open one of my documents. Disaster. No word processing programme that I could see - the document opened in Notebook - with all the pictures missing! Bear in mind I'm talking about 15 years of magazine articles, tutorials and teaching notes, all with diagrams and photographs - all gone!

Then I saw that there's something called a Virtual PC and also Virtual XP - which have to be downloaded from Microsoft. So I did all that (the downloads took around 2 hours). And guess what - I STILL couldn't open my documents - Virtual XP couldn't read them. The next link suggested I download a Reader. For which you have to pay. Or buy Office - again, more money! I think £166 (roughly $300 is ENOUGH money!)

So... I dug out my old Windows XP Pro disc (vintage 2000) and guess what again... this worked like a charm.  So I asked myself what exactly had I been paying for? I couldn't see any benefits in the Ultimate programme over the Home (which had been installed in the machine in the first place).

Therefore I did the only sensible thing in the entire saga - used the System Recovery Disc that came with the machine. This reinstalled Windows 7 Home - no need to reload drivers or anything else - the screen size was perfect, I was on the web in a matter of minutes, the antivirus downloaded immediately... all was right in the world again! Photoshop 7 (again, circa 2000) and Windows XP Pro have loaded like a dream, I have all my documents to hand again (with illustrations intact).

I contacted Amazon, not very hopeful as I had used the discs. I typed in the reason for return - and lo & behold, I don't qualify for a credit note or replacement... under the circumstances, I get a full refund and even £2.75 towards my postage!

Are Amazon wonderful or what! Hats off to Amazon! What a company!




Nearly driven to the Demon Drink!
I can't tell you how relieved I am - this entire episode has rendered me a nervous wreck (Dear Husband muttering in the background: Have you fixed it yet, dear? Are you sure you know what you're doing?... NO! Duh!!!!) and it just goes to show that if it ain't broke, don't fix it!

I sincerely hope I've learnt my lesson now, not to meddle. And thank YOU all for putting up with this very long and extremely boring saga - although I hope this all might stop someone else making the same mistakes.

2 comments:

  1. Anne Huskey-Lockard19 August 2011 at 00:17

    Susie, DEAR!

    You know I am holding onto my XP like a fiend and not letting go of it until Microsoft decides to make a *#$! OS that WORKS and doesn't *F* up my poor overloaded computer! (sorry, but for the money...come on! Can't they hire someone who has a brain???)
    So glad to hear you're running again; I cannot imagine going thru what you have and honestly, I'm at my little wits end anyway, so I'd end up committed.
    You rock.
    Totally.
    An XP too!!!

    XXOO~~
    Anne

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  2. Stephanie Suzanne ♥ Queen of Dreamsz19 August 2011 at 03:49

    Hi Susie,

    Oh....for the days that buying a computer and turning it on was truly exciting and everything worked and off you went!

    Your story is so typical of the purchases made these days. Remember me about losing my mind over that new HP printer? Totally locked up my system. I had to take my computer to the shop. It was the driver conflicting with my other drivers....more importantly it was the wireless driver...so it is disabled! I don't need it anyway.

    I am so tickled that Amazon is giving you a refund! That is unheard of to get a refund on used software...wow!

    So now maybe you are ok and no more headaches...I hope so anyway...All the money that is spent we truly need the computer to give us some pleasure, right? :0)

    Hugs,
    Stephanie ♥

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